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Samples, quotations and quality agreements
Use these answers to prepare qualification and quotation requests. Availability of documents, certifications and commercial options must be confirmed for the offered grade and order.
Can I request a sample, and who pays for the material and freight?
Send the grade, requested sample quantity, application, destination and courier details. Ask for written confirmation of availability, sample price or waiver, freight charges and any import costs before dispatch. Free samples and free shipping are not automatic terms. Request grade-specific documents and a quotation
Does a sample include a COA, and when will it arrive?
Request the sample lot number, matching COA and relevant SDS/TDS, then confirm dispatch readiness and shipping method. Arrival depends on preparation, carrier transit and customs clearance. Agree an estimated dispatch and delivery window; a generic 48-hour statement is not a confirmed delivery date. Request grade-specific documents and a quotation
Can I buy a trial quantity below the listed MOQ?
Ask about sample sizes, pilot packs or a split pack for the specific grade. Feasibility depends on packaging, handling, traceability and available stock. Confirm quantity, pack size, price, documents and lead time in the quotation; a sample does not establish ongoing supply below MOQ. Request grade-specific documents and a quotation
How are unit prices, volume tiers and landed cost compared?
Request quotations for the same grade, active-content basis, pack size and order volume. Compare price per supplied kilogram and, where relevant, per kilogram of active. Include freight, insurance, duties, testing and handling. Ask for volume tiers and quote validity; do not assume a fixed discount above a particular MOQ. Request grade-specific documents and a quotation
Do you accept T/T, L/C or credit terms, and can prices be fixed for 12 months?
Ask for the payment options offered for your order. Deposit, balance milestones, bank charges, L/C conditions and any credit approval must be agreed in writing. A 12-month price or capacity commitment needs an accepted contract specifying volumes, validity, adjustment clauses and cancellation terms; it is not a standard portfolio guarantee. Request grade-specific documents and a quotation
Does the quote include tax and freight, and how do FOB, CIF and DDP differ?
Specify the Incoterms version and named port or destination. FOB and CIF are sea or inland-waterway terms; CIF adds seller-arranged freight and insurance, but risk does not wait until arrival. DDP requires agreement on import clearance and duties. Confirm taxes, insurance, unloading and importer responsibilities separately. Request grade-specific documents and a quotation
Can I arrange a factory audit or sign an NDA?
Request an audit or document-review plan stating the site, scope, independent reports, timing and access conditions. Propose an NDA before exchanging confidential formulation, process or pricing information. Acceptance, permitted disclosure and scheduling require agreement; there is no universal audit-notice period. Quality and document review
What happens if a lot fails incoming inspection or causes a quality complaint?
Agree sampling, test methods, acceptance limits, complaint deadlines, quarantine and independent retesting before ordering. Record the lot and preserve evidence if a discrepancy occurs. Returns, replacement, credit, investigation, corrective action and compensation depend on the accepted quality agreement and contract; no automatic remedy should be assumed. Quality and document review
Can supply be reserved, and is a second qualified source available?
Discuss forecasts, call-off schedules, safety stock, capacity allocation and change notification before contracting. Ask whether an independently qualified second site or source exists for the exact specification. A different synthesis route is not automatically an approved alternative; agree requalification, testing and disruption procedures. Request grade-specific documents and a quotation
Which port or warehouse ships my order, and is EU bonded stock available?
Ask for the actual dispatch site or port, inventory owner, lot number, available quantity and customs status. Confirm whether any overseas or bonded stock is available for the requested grade. Do not assume that a Rotterdam or EU warehouse claim applies to every item or that bonded goods are cleared for domestic delivery. Request grade-specific documents and a quotation